Registration Policies
Register on or before 21 August 2026 to take advantage of reduced registration rates. All attendees will receive event materials and a Certificate of Attendance.
Refund Policy: Requests for refunds of registration fees must be made in writing to SQA Headquarters, and must be e-mailed or postmarked by the dates below to receive the refund indicated for those dates.
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Through 21 August 2026: 100% refund minus a $55.00 processing charge
- 22 August through 1 September 2026: 50% refund minus a $55.00 processing charge
- After 1 September 2026: No refunds
Discount Policy. A $100.00 discount is available for attendees who register for two or more courses. If your initial registration contains only one course and you select the discount option, you must register for another course or be billed $100.00. If, after you have registered for multiple courses and received the $100.00 discount, your registration is modified to include only one course, $100.00 will be added to the refund processing fee. If, after you have registered for multiple courses and received the $100.00 discount, you make the decision to send substitute(s) to one or more courses such that each party involved is only attending one course, $100.00 will be added to the total substitution fees.
Substitution Policy: If, after you have registered, you find that you are unable to attend these events, you may send a substitute in your place. Each substitution registration will be charged a $55.00 processing fee. If you registered prior to the Early registration cut-off date of 21 August 2026, your substitution(s) will not be charged the higher Regular rates. However, if you are an SQA member paying member rates and your substitution is a non-member, they must pay the difference between Member and Non-member rates or submit an application for membership in SQA.
Course Change Policy: If you have registered for a Quality College session and would like to attend a different session, you may change your registration. Each session change made after 1 September 2026 will be charged the applicable difference in price plus a $55 processing fee.
Inability to Attend Due to an Emergency: Attendees who are unable to attend an event based on a serious emergency may receive a partial refund (total registration fees minus a $55.00 processing charge) or full credit for a future SQA event in the following instances:
- Personal illness or death of the attendee;
- Illness or death in the immediate family of the attendee;
- Natural or man-made disaster that personally affects the attendee (at the discretion of the event planning committee); or
- Any other extenuating circumstance (which may be reviewed on an individual basis at the discretion of event planning committee).
Requestors shall submit the request in writing to SQA Headquarters along with written documentation. The event planning committee shall review the request to ensure it is in accordance with written policy.
Returned Check Policy: Remittance must be made in U.S. dollars. A $25.00 surcharge may be assessed to cover any collection fees.
Disclaimer: Speaker Substitutions
Please understand that there may be changes to course details as situations occur for presenters leading up to the meeting, and that presenters for the Quality College are subject to change. SQA will keep you informed of any changes as they occur, and we reserve the right to substitute speakers to complete training courses where other presenters have had to cancel.
Disclaimer: Course Cancellations
For the benefit of Quality College course attendees, presenters, and SQA as an organization, we reserve the right to cancel Quality College courses if registration numbers fall below a feasibility threshold, or on rare occasions where presenter(s) are unable to participate and a substitution is not possible. If SQA initiates the cancellation of a course, attendees will have the choice to receive a full refund or to make a course change without penalty. Under these circumstances, if a registrant is moving into to a shorter or longer course, the price at time of registration will be used for calculating the difference in price.
As professionals in this field, SQA sincerely appreciates your understanding of these policies.