Event Registration Policies 

Cancellation Refund Policy

Refund requests must be made in writing to SQA Headquarters. 
Refunds of Conference and/or Quality College registration fees, minus a $55 processing charge, are made on the following schedule:

Date of Cancellation

Refund (before processing fee is applied)

Up to two months before the first day of the event

Between two months and one month before the first day of the event 75%
Between one month and ten days before the first day of the event 50%
Less than ten days before the first day of the event None

Substitution Policy

If you find that you are unable to attend Training or the Conference, you may send a substitute in your place. Each registration substitution will be charged a $55 processing fee.

Session Change Policy

If you have registered for a Training session and would like to attend a different session, you may change your registration. Each session change will be charged the applicable difference in price plus a $55 processing fee.

Returned Check Policy

Remittance must be made in U.S. dollars. A surcharge may be assessed to cover any collection fees.

Emergency Illness or Death of Registrant or Immediate Family Member

Attendees who are unable to attend the Training or the Conference based on a serious illness or death may receive a partial refund (amount paid minus the $55 processing charge) or full credit for a future meeting (as applicable) in the following instances: Personal illness or death of the attendee; or Illness or death in the immediate family of the attendee.

Requestors shall submit the request in writing to SQA Headquarters along with written documentation from a doctor. The Program Chair shall review the request to ensure it is in accordance with written policy.