Refunds shall be made according to the following schedule:
Through 2 May 2016:
Full refund, minus a $25 processing fee
After 2 May 2016:
If you are unable to attend as planned, a colleague may take your place for a $25 processing fee.
: In the case of an emergency, such as hospitalization of a registrant or death in the immediate family of a registrant, a full refund shall be granted, even after 2 May 2016. Please contact us at the address below as soon as you are able.
All requests for refunds or substitutions must be submitted in writing to firstname.lastname@example.org.