Thursday, 2 November 2017, 12:30 PM - 1:30 PM EDT
Presented by: William Vincent
Description: While the FDA, FBI, and other law enforcement are provided training in investigative interviewing, our industry QA professionals rarely have such training to assist them in conducting their roles including, but not limited to, performing audits and other quality assessments. This webinar will detail the most current interview and communication training which until recently was only available to government agents. It will address the reasons for the resurgence of the study of interviewing, as well as why the new research dispels some previously held beliefs regarding effective interviewing techniques. This training will introduce you to key practical takeaways to assist you in becoming a more successful interviewer as well as interviewee.
RQAP Re-registration units: TBD
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