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Registration PoliciesRefund PolicyRefund requests must be made in writing to SQA Headquarters. A full refund of the Conference and Preconference Training registration fees, minus a $55 processing charge, will be made for cancellations on or prior to 18 February 2008. A 75% refund will be made for cancellations from 18 February 2008 to 21 March 2008. A 50% refund will be given for cancellations from 21 March 2008 to 11 April 2008. No refunds will be made for requests received after 11 April 2008. Substitution PolicyIf you find that you are unable to attend Preconference Training or the Conference, you may send a substitute in your place. Each registration substitution will be charged a $55 processing fee. Session Change PolicyIf you have registered for a Preconference Training session and would like to attend a different session, you may change your registration. Each session change will be charged the applicable difference in price plus a $25 processing fee. Returned Check PolicyRemittance must be made in U.S. dollars. A $25 surcharge may be assessed to cover any collection fees. Emergency Illness or Death of Registrant or Immediate Family MemberAttendees who are unable to attend the Preconference Training or the Conference based on a serious illness or death may receive a partial refund (amount paid minus the $55 processing charge) or full credit for a future meeting (as applicable) in the following instances: • Personal illness or death of the attendee; or Requestors shall submit the request in writing to SQA Headquarters along with written documentation from a doctor. The Program Chair shall review the request to ensure it is in accordance with written policy. |
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